Terms of service
1. About mariewictorin.com
The company is based on Lidingö.
The company's postal address is Pyrolavägen 38, 181 60 Lidingö.
If you want to get in touch with me, send an email to Studio@mariewictorin.com with your case and your contact information, I will contact you shortly.
2. Order
When you have completed your order, an order confirmation will be sent to your email. In the confirmation you will find all information about products, price and delivery address.
If there is any error in the order confirmation, you should contact me immediately by e-mail to Studio@mariewictorin.com .
3. Delivery
Normal delivery times are 5-7 days. NOTE! Orders placed on weekends are sent no earlier than the Monday after.
Should delivery delays occur (without me notifying you of a longer delivery time) please contact me by email Studio@mariewictorin.com .
4. Prices
All prices in the shop are stated in SEK and all paintings are VAT free ..
I reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and errors in prices due to incorrect information and I reserve the right to adjust the price.
5. Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you receive an item that you have ordered.
5.1 When exercising your right of withdrawal
5.1 When exercising your right of withdrawal
You must announce that you regret it. The message should be sent to Studio@mariewictorin.com . In your message, your name, address, e-mail, order number and which goods the return applies to must be clearly stated.
You should return the products to me immediately and no later than 14 days after the notice of withdrawal.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in the original packaging.
On the refund amount, I reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product when used or damaged product.
5.2 The right of withdrawal does not apply to
5.2 The right of withdrawal does not apply to
Custom-made product, which has been tailor-made especially for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.
For more about the statutory right of withdrawal, see here.
For more about the statutory right of withdrawal, see here.
6. Complaints and complaints
I inspect all products before sending them to you. Should the product still be damaged or incorrectly shipped when it arrives, I undertake in accordance with current consumer protection legislation to rectify the fault free of charge.
You always need to contact me for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How to proceed in the event of a complaint
6.1 How to proceed in the event of a complaint
Any errors and defects must always be reported to Studio@mariewictorin.com where you enter your name, your address, e-mail, order number and a description of the error.
If I can not fix the error or deliver a similar product, I will refund you for the defective product in accordance with current consumer protection legislation. I am responsible for return shipping for approved complaints.
I reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, I follow guidelines from the General Complaints Board, see arn.se.
7. Limitation of Liability
I take no responsibility for indirect damages that may occur due to the product.
I accept no liability for delays / errors due to circumstances beyond the Company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond my control.
8. Product information
I reserve the right to make printing errors on this website and the final sale of products. I do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. I always try my best to expose the products as accurately as possible.
9. Cookie Information
According to the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency's website.
10. Personal information
By shopping at mariewictorin.com, you accept my data protection policy and my processing of your personal data. I protect your privacy and do not collect more information than necessary to process your order. I will never sell or transfer your information to third parties without legal basis.
mariewictorin.com is responsible for the processing of personal data that you have provided to me as a customer. Your personal data is processed by me to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
The information below is a summary of how I store and process your data in accordance with the Data Protection Regulation (GDPR).
10.1 What is a personal data?
A personal data is all information that can be directly or indirectly attributed to a natural person.
A personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What information do I store
In order to handle your order and answer questions related to your order (customer service), I store your first and last name, address, telephone number, e-mail, IP address and purchase history.
In order to handle your order and answer questions related to your order (customer service), I store your first and last name, address, telephone number, e-mail, IP address and purchase history.
Your information is stored as long as I have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns and similar mailings are made with your consent.
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns and similar mailings are made with your consent.
10.4 What tasks are shared and for what purpose
104.1 Payment Provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail and telephone number.
The payment providers (payment services) that I use are Klarna, PayPal, Credit / debit cards. When picking up, it is possible to pay with Swish ..
The payment providers (payment services) that I use are Klarna, PayPal, Credit / debit cards. When picking up, it is possible to pay with Swish ..
10.4.2 Shipping company
In order to deliver your orders and complete our agreement, I must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail and / or mobile numbers may also be shared with the shipping company for notification.
The shipping companies I work with are: DHL, PostNord, shiplink.
In order to deliver your orders and complete our agreement, I must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail and / or mobile numbers may also be shared with the shipping company for notification.
The shipping companies I work with are: DHL, PostNord, shiplink.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
10.5 The right of access
You have the right to receive extracts from all information available about you with me. Excerpts are delivered electronically in a readable format.
You have the right to receive extracts from all information available about you with me. Excerpts are delivered electronically in a readable format.
10.6 Right to Correction
You have the right to ask me to update incorrect information or supplement information that is incomplete.
You have the right to ask me to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten
You can at any time request that the information concerning you be deleted. There are few exceptions to the right to deletion, such as whether it should be retained because I have to fulfill a legal obligation (for example according to the Accounting Act).
You can at any time request that the information concerning you be deleted. There are few exceptions to the right to deletion, such as whether it should be retained because I have to fulfill a legal obligation (for example according to the Accounting Act).
10.8 Responsible for data protection
mariewictorin.com is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
mariewictorin.com is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How I protect your personal data
I use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
I use the platform WIX,
I use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
I use the platform WIX,
11. Amendments to the General Terms and Conditions
I reserve the right to make changes to the Terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
12. Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the EU Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
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